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Tuesday, August 12, 2008
Whom to contact with complaints
I did a little research online and emailed Mr. Rick Germano, VP Customer Operations for the Md. region:
I sent him a link to my blog and got a call back within the hour from a very polite person who offered to change my next scheduled appointment from 5 days away to the next day.
Since then I have gotten a couple more calls from the corporate office to "see what they can do to address my concerns". I asked that they reconfirm service calls the day before as other businesses do, and then show up as scheduled. In other words, no more using pre-calls as excuses to not show up for confirmed appointments. No luck - that's their policy!
So I suggest that every time this occurs, consumers post blogs on the internet and send the links to Mr. Germano. Maybe this will convince him and the other decision makers to change their customer unfriendly policies.
At a meeting last week somehow the topic of Comcast came up and every person there (about 10) had another horror story about infuriatingly bad Comcast service. There were situations like mine, related to pre-calls and others even worse. People are switching like crazy to Verizon or like me, counting the days until I can.
Blogspot is a Google blog that is easy to use - keep your experiences posted online!
ecare@comcast.com | |
Since then I have gotten a couple more calls from the corporate office to "see what they can do to address my concerns". I asked that they reconfirm service calls the day before as other businesses do, and then show up as scheduled. In other words, no more using pre-calls as excuses to not show up for confirmed appointments. No luck - that's their policy!
So I suggest that every time this occurs, consumers post blogs on the internet and send the links to Mr. Germano. Maybe this will convince him and the other decision makers to change their customer unfriendly policies.
At a meeting last week somehow the topic of Comcast came up and every person there (about 10) had another horror story about infuriatingly bad Comcast service. There were situations like mine, related to pre-calls and others even worse. People are switching like crazy to Verizon or like me, counting the days until I can.
Blogspot is a Google blog that is easy to use - keep your experiences posted online!
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